Refund and Returns Policy

Color Memory Studio Refund and Returns Policy

Effective date: [Insert publication date]
Last updated: July 22, 2026

Color Memory Studio offers handcrafted original artwork and commissioned pieces. Because original and custom artwork differ from ordinary retail products, eligibility for returns and refunds depends on the type of purchase. (Color Memory Studio)

Please review this policy before completing your purchase. By placing an order through Color Memory Studio, you acknowledge and accept the terms below.

1. Original Artwork

Returns of noncommissioned original artwork may be requested within 7 calendar days after confirmed delivery.

To qualify for a return:

  • The artwork must be in its original condition.
  • It must not have been displayed, altered, damaged, cleaned, reframed, or repaired.
  • All certificates, documents, accessories, and original packaging must be returned.
  • Color Memory Studio must approve the return before the artwork is shipped.
  • The return must be shipped within 5 calendar days after approval.

A return will not be accepted when the artwork shows damage caused by handling, installation, exposure to moisture, smoke, sunlight, pets, cleaning products, or improper repackaging.

2. Commissioned and Custom Artwork

All commissioned, personalized, made-to-order, and custom-sized artwork is final sale and cannot be returned or exchanged.

Commission deposits are nonrefundable because they reserve studio time and cover planning, design development, materials, and preliminary work.

If a commission is canceled before completion, the terms of the signed Commissioned Artwork Agreement will apply. The client may remain responsible for completed work, purchased materials, special-order supplies, and other approved expenses.

A commissioned artwork may qualify for a remedy only when it:

  • Arrives damaged;
  • Is materially different from the final written project description; or
  • Was sent in error.

Differences resulting from artistic interpretation, brushwork, texture, handmade variation, or reasonable color variation are not considered defects.

3. Prints and Art Merchandise

Unless marked Final Sale, eligible prints and noncustom merchandise may be returned within 14 calendar days after delivery.

Items must be:

  • Unused and undamaged;
  • In resalable condition;
  • Returned with all included materials; and
  • Packaged in their original protective packaging.

Custom-sized prints, personalized merchandise, signed-to-order products, and products manufactured specifically for the customer are final sale.

4. Digital Products

Digital downloads, printable files, digital artwork, and other electronically delivered products are nonreturnable and nonrefundable once the download link or file has been delivered.

A replacement file may be provided when the customer receives a corrupted, incomplete, or incorrect file.

5. Final-Sale Items

The following purchases are not eligible for return or exchange unless they arrive damaged or were sent incorrectly:

  • Commissioned and personalized artwork;
  • Custom-sized or made-to-order items;
  • Digital downloads;
  • Gift cards;
  • Clearance items marked Final Sale;
  • Artwork altered, framed, or installed at the buyer’s request;
  • Deposits and consultation fees;
  • Private art instruction already provided; and
  • Shipping, delivery, installation, and travel services already completed.

6. Requesting a Return

Before sending anything back, email:

Michael@colormemorystudio.com

Include:

  • Your full name;
  • Order number;
  • Artwork or product title;
  • Date of delivery;
  • Reason for the return; and
  • Current photographs of the item and its packaging.

Do not ship a return until you receive written return authorization and instructions from Color Memory Studio. Unauthorized returns may be refused or returned to the sender.

7. Return Shipping

Unless the item arrived damaged, defective, or incorrect, the buyer is responsible for all return shipping and insurance costs.

Original delivery, shipping, installation, and handling charges are nonrefundable.

Returned artwork must be:

  • Carefully repacked in its original materials;
  • Fully insured for the purchase value;
  • Shipped with tracking and signature confirmation; and
  • Sent through the carrier specified or approved by Color Memory Studio.

Color Memory Studio is not responsible for a return that is lost, stolen, or damaged while being shipped by the customer.

8. Damaged Artwork or Products

Please inspect your order immediately after delivery.

Damage must be reported within 48 hours after delivery by emailing Michael@colormemorystudio.com.

Include clear photographs of:

  • The unopened package;
  • Every side of the outer packaging;
  • The shipping label;
  • The internal packing materials;
  • The damaged area; and
  • The entire artwork or product.

Keep the artwork and all packaging until the shipping claim is resolved. Do not discard the packaging or attempt repairs.

Depending on the circumstances, Color Memory Studio may offer:

  • Professional repair or restoration;
  • Replacement of an eligible print or product;
  • Store credit;
  • A partial refund; or
  • A full refund after the damaged item is returned.

Because original paintings are one of a kind, an identical replacement may not be possible. The FTC identifies selling merchandise that is damaged, defective, or different from what was ordered as potentially unfair or deceptive conduct, so damage and incorrect-order claims should be handled separately from ordinary change-of-mind returns. (Federal Trade Commission)

9. Lost or Missing Shipments

Contact Color Memory Studio promptly when tracking shows that an order was delivered but you cannot locate it, or when an order has not arrived by the expected date.

Before contacting the studio, please:

  • Confirm the shipping address used for the order;
  • Check with household members and neighbors;
  • Look around the delivery location; and
  • Contact the carrier when appropriate.

Color Memory Studio will assist with a carrier investigation or insurance claim. Refunds or replacements will be considered after the carrier completes its investigation.

Online sellers are generally required to ship within the time stated to the customer. When no shipping period is stated, the FTC’s rule generally requires shipment within 30 days or appropriate delay and cancellation notices. (Consumer Advice)

10. Order Cancellations

Available artwork and merchandise

An order may be canceled for a full refund when the cancellation request is received before the order has been packaged, shipped, delivered, or otherwise processed.

Once an order has shipped, it must follow the applicable return process.

Commissioned artwork

Commission cancellations are governed by the signed Commissioned Artwork Agreement. The commission deposit remains nonrefundable except when Color Memory Studio is unable to perform the agreed work and no acceptable alternative arrangement is reached.

11. Payment Plans

Color Memory Studio does not currently offer payment plans or installment arrangements. All purchases must be paid in full before artwork is shipped, delivered, released for pickup, or installed. Commissioned artwork requires the agreed nonrefundable deposit, with the remaining balance due according to the signed commission agreement. Orders will not be completed or transferred to the customer until all payments have cleared.

12. Refund Processing

Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Please allow up to 10 business days for Color Memory Studio to inspect the return and initiate an approved refund. The bank or payment provider may require additional processing time.

Refunds will not be issued through a different payment method or to another person.

13. Exchanges and Store Credit

Because original artworks are unique, direct exchanges depend on availability.

When approved, the customer may apply the eligible purchase value toward another available artwork. Any price difference, shipping charge, or applicable tax must be paid before the replacement artwork is released.

Store credits:

  • Are not redeemable for cash;
  • May not be transferred unless approved in writing; and
  • Expire only when an expiration date is stated when the credit is issued.

14. Photographs and Color Representation

Color Memory Studio makes a reasonable effort to photograph and describe each artwork accurately.

Actual colors, texture, scale, metallic finishes, brushwork, and surface details may appear different because of:

  • Screen settings;
  • Lighting conditions;
  • Photography;
  • Browser or device displays; and
  • The handmade nature of original artwork.

Reasonable variations between the website image and the physical artwork do not qualify as damage or defect.

15. Local Pickup and Delivery

Customers receiving artwork through local pickup should inspect it before leaving.

Once the artwork has been inspected, accepted, and removed from the pickup or delivery location, the customer is responsible for damage caused by transportation, handling, installation, or storage.

Any concealed issue must be reported within 48 hours.

16. Installed Artwork and Murals

Murals, site-specific pieces, and artwork installed at a customer’s property are governed by the applicable project agreement.

Deposits, design fees, completed labor, special materials, travel, equipment rentals, and installation charges are nonrefundable once incurred.

Requests involving repairs, modifications, relocation, or restoration after project acceptance require a separate written estimate.

17. International Orders

Customers are responsible for customs duties, import taxes, brokerage fees, and other destination charges.

These charges are not included in the artwork price unless expressly stated and are nonrefundable.

A customer who refuses an international shipment may be responsible for the original shipping, return shipping, customs charges, and carrier fees. Any approved refund will be calculated after the item is safely returned.

18. Exceptions Required by Law

Nothing in this policy limits any rights or remedies that cannot legally be waived.

Florida law addresses notice requirements for retail businesses that offer no cash refund, credit refund, or merchandise exchange. To reduce uncertainty, this policy should be displayed clearly on the website, linked near checkout, and included with customer receipts or order confirmations. (Online Sunshine)

19. Contact Information

Questions, return requests, and damage reports should be sent to:

Color Memory Studio LLC
Michael M. Ponce, Fine Artist
Email: Michael@colormemorystudio.com
Website: www.colormemorystudio.com
Return address: Provided after return authorization